Frequently Asked Questions

General

What are your opening times?

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We are open every day of the year (excluding Christmas Day and Boxing Day). Term time weekdays we operate three sessions 9.30-11.00am, 11.30am-1.00pm and 1.30pm to 3pm. On weekends and school holidays we operate sessions 9.30-11.00am, 11.30am-1.00pm, 1.30-3.00pm, and 3.30-5pm. We recommend pre-booking these to guarantee entrance but paying on arrival is possible if space allows.

How long is each session?

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Each session is 90 minutes in duration and we advise you turn up 10 minutes before the start of the session to ensure

My childs been ill, can I still visit?

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We ask you not to visit if your child is ill. We also ask you to wait more than 48 hours if your child has experienced sickness or diarrhoea before visiting the centre.

Can adults go into the village?

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Yes, absolutely! We recommend you explore the village to your heart’s content!

What are your busiest times?

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We operate sessions to manage capacity at busier times, so it is always a good time to visit! School term time is also a good time to visit if you like it a little quieter.

Admission

How much is entry?

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Please see prices on our bookings page. We operate peak and off-peak pricing depending on local school term-time dates.

Do I need to pre-book?

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We strongly recommend pre-booking to guarantee your spot, although you may also turn up and pay if space allows. Numbers are strictly limited for each session.

Will I have to queue to get in?

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It is very unlikely. Doors open 10 minutes before and there may be a short queue to get in through reception as we process you in, but this should only take a few moments.

When do I arrive?

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Please turn up 10 minutes before the start time of your session so we can book you in and get the show started promptly.

Food

Do you cater for allergies?

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Yes, all of our staff are allergen awareness trained and we cater for all allergies. If you have an allergy please let us know and we can accommodate you in various ways. Our menu has an allergen key for gluten and dairy as well as vegan and vegetarian options.

Do you sell gift vouchers?

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Yes we do! You can purchase them on our website. Gift vouchers can be used on entry and food and drink so are a great gift option!

Can I see a copy of the menu?

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Yes of course, you can see our online version by selecting Food on the website menu. You can also order from this menu when you are in the centre. The food is delivered straight to your position without the need to go to the café or go anywhere! A copy of the menu is also attached to your booking confirmation.

What time do you serve food?

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Food is served daily throughout every session.

Do you do food to takeaway?

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Yes! All of our food and drinks can be packaged to takeaway. We highly recommend one of our delicious pizzas as a takeaway dinner option!

Parties

Do you cater for parties?

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We will be launching parties soon, but until then you are welcome to book individual tickets.

Can I book out the centre for exclusive hire?

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Please contact us on hello@littletownadventures.com for any exclusive hire requests.

Discounts

Do you offer discounts?

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We will be offering a range of discounts soon, so please keep an eye on our Facebook and Instagram pages for more information. This section will be updated once discounts are available for certain groups.

Do you offer annual passes?

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No, we do not offer annual passes at this site at this time.

Do I get a discount with my Ocean Adventurers or Space Adventurers annual pass?

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If you have an annual pass at one of our other sites, you may be eligible for a 20% discount on entry.

Facilities

Do you have parking on site?

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No, due to the location on the sea front we do not have our own parking. You can park at the NCP Carlton Street car park or along the sea front on Marine Parade. Please note that on busy days, parking can be limited and we advise you to arrive in plenty of time to find a space.

Can I use public transport?

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Yes, and we would recommend using public transport wherever possible. The Weston-super-Mare train station has good links with a wide range of places in the South West and has a direct train to London. It is only a short walk from the station to Little Town. There are also good bus links into the town that stop on the opposite side of the road from Little Town.

Do you have air-con?

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Yes, and it’s really good! Escape the heat for 90 minutes as you enjoy one of our shows!

Can I pay by card?

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Yes, we have card machines at all pay points that accept most major credit cards including American Express and also accept contactless payments such as Apple Pay.

Do you have baby changing facilities?

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Yes, each of our toilets has baby changing tables.

Can I breastfeed?

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Yes, we are a breastfeeding friendly centre and if you would like more privacy, there is a bed in the accessible toilet that you may use.

Safety and cleanliness

How do you keep the centre clean?

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Yes and we even have our White Sock Test to prove it! We employ cleaners who clean the centre every day, including a rigorous cleaning regime for the play structures. You will also see our general staff cleaning tables, sweeping and mopping in general areas. We have a large scrubber-dryer machine that cleans and disinfects the floors on a regular basis. We also use a process called fogging, which is used in a lot of hospitals to disinfect large open areas. The fogging equipment emits a fine mist of chemicals that disinfect every area they come into contact with, getting into every nook and cranny. The chemicals change structure when drying to become water and evaporating into oxygen so although they are very effective at disinfecting bugs, when dry they are completely harmless. This makes them 100% eco-friendly and child safe.

How do I know the centre is safe?

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We have a child protection policy in place that ensures certain controls such as maglock-controlled or alarmed entry/exit points are in operation or that adults may not enter the premises without a child. Please do not be offended if you arrive on your own to meet family who are already in the centre and we ask you to get them to come out and meet you. Our structure design complies with the official standards and is regularly inspected to make sure it is structurally sound and compliant. Our staff also carry out daily checks on the structure to ensure it is safe for use. We have at least one member of staff that is trained in first aid during off-peak periods and two members of staff during peak days. We have staff trained in both paediatric and general first aid. All of our staff are DBS checked.

Can I take photographs?

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We allow pictures to be taken in the centre as long as you do not photograph other children in your picture.

Additional Needs

Do you offer sessions for SEND children?

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We run SEND specific sessions on the 3rd Sunday of every month 4.30-7pm. You can find out more on the SEND and accessibility section of our website. We welcome children with additional needs at all times, but appreciate that some children may not be comfortable with a busy environment. Our afternoon sessions are usually the quietest, and therefore we recommend booking these as opposed to the busier mornings.

What SEND facilities do you have?

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We are an accessible to all centre and have a changing places style facility with XY hoist. Our café is downstairs, making it accessible to all who wish to order food and beverages.  We can also normally make chill out space available for any children that experience sensory overload. Just ask a member of staff who will be able to help.

Rules of play

What are your age limits?

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The recommended age is 2-10 years old, although we have a small baby area for ages 0-2. Children over 10 should pay for an adult ticket and may not be allowed to play if their behaviour is discouraging to younger children.

What should we wear?

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Little Town is a shoe-free place. Please wear socks. Apart from that, wear whatever you feel the most comfortable in.

What is your policy on supervising children?

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Parents or carers are responsible for supervising their children at all times.
ocean scene

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